The American Land Title Association® (ALTA®) has created Title Insurance and Settlement Company Best Practices (http:www.alta.org/bestpractices/). These are meant to serve as a guide for ALTA members in enhancing existing business practices to protect consumers, ensure quality service, provide for ongoing employee training, and meet legal and market requirements. Over the past two years Title Junction has developed independent agency standards and instituted processes to ensure consumers and lenders are protected and will have a quality experience for their transactions- putting us ahead of the game in preparing for CFPB compliance.
The “7” Pillars of Best Practices
Pillar #1: Establish and maintain current license(s) as required to conduct the business of title insurance and settlement services.
Title Junction maintains all Florida insurance licenses and corporate registrations (as applicable) including underwriter appointments; current addresses; continuing education compliance, ect. and ensures the Company remains in good standing with the state.
Pillar #2: Adopt and maintain appropriate written procedures and controls for Escrow Trust Accounts allowing for electronic verification of reconciliation.
Title Junction positions all appropriate and necessary procedures and controls related to Escrow accounts as required by the Office of Insurance Regulation, the Consumer Financial Protection Bureau, and our underwriters to meet requirements for the safeguarding of client funds.
Pillar #3: Adopt and maintain a written privacy and information security program to protect Non-public Personal Information as required by local, state and federal law.
Title Junction maintains a written information security program that describes the procedures they engage to protect NPI. Title Junction has also developed a disaster recovery plan for the Company’s network, systems, and applications.
Title Junction utilizes encrypted email for transmitting NPI as well as “clean desk” policy.
Title Junction performs employee background checks in its hiring process and regularly updates background checks every 3 years.
Pillar #4: Adopt standard real estate settlement procedures and policies that help ensure compliance with Federal and State Consumer Financial Laws as applicable to the settlement process.
Title Junction has written policies and procedures to ensure that documents are recorded, tracked, and verified in a timely manner.
Title Junction provides pricing procedures and controls in the form of underwriter’s rate manuals, production software, and online calculators. This includes any over payment being returned in a timely manner to the consumer.
Pillar #5: Adopt and maintain written procedures related to title policy production, delivery, reporting and premium remittance.
Title Junction maintains appropriate policies and procedures for the production, delivery, and remittance of title insurance policies and remittance as mandated by underwriter.
Pillar #6: Maintain appropriate professional liability insurance and fidelity coverage.
Title Junction possesses appropriate levels of professional liability insurance, errors and omissions insurance, including fidelity coverage meeting or exceeding the standards by our appointed underwriters.
Pillar #7: Adopt and maintain written procedures for resolving consumer complaints.
Title Junction has developed a process for receiving and addressing consumer complaints and making sure they do not go unresolved.